Refund & Cancellation Policy
1. Policy Overview
At Vanta Auto Transport, our goal is absolute transparency. In full compliance with Federal Motor Carrier Safety Administration (FMCSA) Consumer Protection regulations, we do not believe in hidden fees or holding your money hostage. This policy clearly outlines under what conditions a cancellation fee applies and how refunds are handled.
2. Cancellation Before Carrier Assignment
If you choose to cancel your transport order before we have formally assigned and dispatched a motor carrier to your vehicle, you may do so completely free of charge.
If you paid a reservation deposit, it will be refunded to you in full, with no questions asked.
3. Cancellation After Carrier Assignment
Once a carrier has been secured, dispatched, and routed to your pickup location, broker services are deemed fully rendered. If you cancel your order after a carrier has been assigned or dispatched:
- The broker deposit is strictly non-refundable.
- Additionally, an Administrative Cancellation Fee of $150.00 applies to cover dispatched carrier scheduling losses and administrative costs.
4. Dry Run / Customer Unavailability Fee
A "Dry Run" occurs when a dispatched carrier arrives at the designated pickup location and the vehicle or designated representative is unavailable, unprepared, inoperable (if booked as operable), or unreachable.
In the event of a Dry Run, a $150.00 Dry-Run Fee is payable directly to the Carrier to compensate the driver for fuel and lost trailer slot, and shipment will be rescheduled at prevailing market rates. This fee is strictly non-refundable.
5. Refund Processing
Approved refunds are processed back to the original method of payment. Please allow 3 to 7 business days for the funds to reflect in your account, depending on your banking institution's processing times.
6. Payment Disputes & Chargebacks
If you dispute a valid charge or initiate a chargeback with your bank without first contacting us to resolve the issue according to this policy, we reserve the right to dispute the chargeback and may utilize third-party collections to recover funds owed for services rendered or fees incurred.
7. How to Request a Cancellation
To cancel an order, you must contact our concierge team directly. Cancellations cannot be processed via voicemail or text message alone; you must receive a written confirmation of your cancellation from our team.
Phone: +1 (510) 927-4447
Email: contact@vantaautotransport.com